Cloud CRM vs On-Premise CRM

 

The main difference between on-premise and cloud CRM system is where they are hosted. This determines how they are implemented and maintained.  

On-premise CRM (also referred to as on-site CRM) involves organisations purchasing licences and installing a system on internal servers that are physically located within a building. This requires a specialist in-house IT department to build the system and oversee day-to-day maintenance tasks - such as running updates, managing back-ups and security procedures.  

A cloud CRM is a much different solution. Rather than being managed on-site, a cloud CRM is outsourced to a provider. This is then hosted on their servers (aka, the ‘cloud’) and can be accessed remotely, providing that you are able to connect to the internet. Also known as ‘software as a service (SaaS), a cloud CRM system usually requires a monthly subscription fee to the respective provider in exchange for their services. 

 Cloud CRM vs On-Premise CRM


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