Employee Self-Service: Is It Really Worth It?

 Employee self-service, often shortened to ESS, is a way in which employees can perform many job-related functions traditionally handled by a human resources department. ESS systems can help a company improve efficiency and empower employees. If you're considering a career in human resources or HR or are joining a company where ESS is in place, understanding what employee self-service is can help you manage this important aspect of human capital management and understand what the gains are. In this article, we discuss what employee self-service is, how it benefits businesses and what challenges it brings.

To answer the question 'What is employee self-service?' it's useful first to understand how it fits into overall human capital management. Human capital management is the process that organisations use to attract, recruit, train, develop and retain the best employees. Forming part of human capital management, ESS is a way in which an organisation empowers its employees to carry out certain tasks such as updating their information, requesting time off and other HR tasks that give an employee direct control over their employment information. Human capital management sees employees as valuable resources and by allowing them to take part in managing themselves and their own information through ESS, an organisation can offer its employees a greater degree of autonomy, improve productivity and encourage employees to engage more with company processes, often prompting loyalty and brand advocacy. ESS features include:

  • updating personal information including contact details, next of kin information and bank details
  • viewing payroll data, including downloading payslips
  • logging hours worked and overtime
  • tracking and claiming business expenses, such as mileage
  • managing annual leave allowances, including calculating parental leave entitlements or requesting annual leave
  • viewing and engaging with company policies and procedures
  • training, learning and development.

 Employee Self-Service: Is It Really Worth It?


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